tl;dr: We don’t want to be shady with your data. Read on for details:
Albany Cat Clinic does not sell your personal or feline information to anyone. Our practice management software provider, Shepherd, has made the same commitment.
Consumer information will not be sold or shared with third parties for marketing purposes. We may share information at your request (for example, if you wish to have a prescription filled at a pharmacy, or if you wish to be referred to a specialist) or as needed to provide our services (for example, a credit card processing company if you choose to pay by credit card).
When registering your cat as a patient, you will be asked to provide contact information such as email address and telephone number. If you opt in, we may text you messages about your cat’s individual health care needs (for example, vaccine reminders or appointment confirmation) but we do not advertise via text message. You can opt out at any time by emailing meow@albanycatclinic.com.
Medical records are retained for the period mandated by law. All requests for sharing of medical records with third parties (including other veterinarians) must come from the owner or guardian of the cat.
We sometimes photograph or audio/video record cats during appointments. Any such media are stored as part of your cat’s private medical record and are not used for marketing purposes or social media without your express consent.